Policies for dietary requirements 

We are committed to providing safe, inclusive food options for customers with dietary requirements, including food allergies and intolerances. Customers are encouraged to inform staff of any allergies or dietary requirements before ordering.

All staff will receive training on:

• Allergen awareness
• Safe food handling
• Cross-contamination prevention
• Communicating with customers about dietary needs

Important notice:

While we take precautions, food is prepared in a kitchen where allergens are present, so we cannot guarantee the complete absence of cross-contamination.

Menu Management

• Ingredient lists will be maintained and updated.
• Any recipe changes will be documented.
• Allergen information will be updated immediately when ingredients change.

Responsibility 

The shop owner/manager is responsible for:

• Maintaining allergen records
• Ensuring staff training
• Reviewing and updating this policy
• Ensuring compliance with food safety regulations

In-store controls

To reduce risk of cross-contamination, staff will:

• Wash hands before preparing allergen-specific orders
• Use clean gloves and clean utensils
• Clean and sanitise preparation surfaces
• Use separate equipment where possible
• Prepare allergen-specific food separately when feasible
• Avoid contact with allergen ingredients wherever possible

Menu identification

Allergy and dietary information is available on request. Please ask a member of staff to check our dietary information book before ordering.

Vegan and Gluten-free offerings

We cater for a range of dietary requirements, including vegan, vegetarian, and gluten-free diets. We offer suitable options and alternatives where possible. Detailed ingredient and allergen information is available in our dietary information book. Please inform a member of staff of any dietary requirements or allergies before ordering, and we will be happy to assist you.

Contact Lily B’s Kitchen, Worcester for any further information